Why do cheap hotels offer free wifi and why do expensive hotels charge you for it?

Why do cheap hotels offer free wifi and why do expensive hotels charge you for it?

If I build a hotel just to earn a profit then it would only make since to hire cheap labor so that I can turn a greater profit. And because everyone loves New the business will run well for a while. But after a while workers start reflecting their leader and only work to earn a check and as a result service sucks. Which leads to less people coming back. And if service gets to bad then everyone shares how bad their experience was which means even less people show up. Then you have to find a way to get new people in the doors so that you can stay open. Result….

On the other hand if I see a need for a hotel and want to serve the people by providing a great hotel with a great staff that gets paid what they are worth. Then they make sure people have a great experience. Those people will then share how great their experience was and the hotel will always stay full. No matter what price you charge. And if you offer wifi it will be the best wifi on the market, that’s what your customers expect and what you want to give them. So you can charge for it or make it free. It’s really up to you.

It’s nice to throw something in for free because you can and you want to. It’s not so nice when you feel you have to throw something in for free to make up for poor quality or service.

Are you offering free wifi? Why?

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Filed under Business, leadership, life lessons

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